Frequently Asked Questions

What payment methods do you accept?

You can pay for artwork using any major debit or credit card through Rest’art’s online payment processing system as well as PayPal.

How much does delivery cost?

This is dependent on the shipping destination as well as the preferred way of receiving the delivery (first class/regular/etc.). We work together with the artist to assure that we get the best price for you.

How long does it take and how can I track my order?

We will contact you on behalf of the seller with an estimated delivery date which shall be indicative only, and where available, a tracking number will be sent to you once the artwork has been shipped.

What is your returns policy?

You have 14 days after the day you receive the artwork to change your mind and cancel your contract with the seller via the Marketplace. If the artwork is split into several constituent parts that are delivered separately then you have until 14 days after the day you receive delivery of all constituent parts of the artwork to request a return.

What happens if my order is damaged?

You need to provide detailed pictures of the damaged artwork and well as the original package it was delivered in. If you are able to prove that the artwork you have purchased is authentic then we will refund the purchase price to you.

If I buy more pieces from the same artist is there a reduction in shipping costs?

This may vary from order to order and is something that will be agreed with each artist.

Do you offer framing services?

Where framing services are offered via the Marketplace and purchased by you, Rest’art will arrange for framing of the artwork to be completed prior to delivery of the artwork to you. Artwork that is framed, and the price paid for the framing services, is non-refundable.

Where do your pieces come from?

We work with a number of artists all over the world. The artwork offered via the Marketplace has been reviewed thoroughly by art specialists before it is listed on the marketplace and prior to dispatch. Anyone selling through Rest’art has been carefully vetted.

What does Rest’art do with my personal information?

You can find details about how we use your personal information in our privacy policy.

I’d like to sell my art through Rest’art.

You can sign in now - there is no joining fee. If you have any further questions, contact us at info@therestisart.com
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